How to write a letter, set a task, create a report or a presentation so that you are understood correctly.
8 academic hours - 6 astronomical hours
Master the techniques of influence, communication and motivation to prevent the occurrence of conflict situations. Understand and effectively manage emotions resulting from conflict. Learn to use conflict situations to achieve the desired results in negotiations and management. Learn strategies for getting out of the conflict, avoiding its escalation.
You can confidently say "I understand you perfectly". On the course, we will learn how to establish rapport, practice interaction with various psychotypes, and learn how to quickly induce the "necessary" state. For whom training: secretaries, office managers, administrators, assistants, call center and help desk specialists, volunteers, etc. The format is an online course in an interactive format with interesting practical cases.
Tired of tense conversations and conflicts? Do you want to learn how to turn difficult situations into successful interactions?